bet99z Privacy Policy
Your personal information is of the highest importance to us. This page clearly describes how bet99z collects, stores, and protects your data.
Introduction and Applicability
bet99z ("we", "our", or "platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy applies to our website bet99z.lat and all services associated with it.
"Personal information" as used in this policy refers to any information that can directly or indirectly identify you. We respect your privacy and are fully committed to keeping your information secure.
This policy should be read together with bet99z's Terms and Conditions and Responsible Gaming Policy, as these documents together define the overall terms of use for our platform.
What Information We Collect
To register accounts and provide services on the bet99z platform, we may collect the following types of information:
2.1 Registration and Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — only persons aged 21 or above may use the service)
- Email address
- Mobile number
- Banking and payment information (bKash, Nagad, Rocket, Upay account numbers)
2.2 Identity Verification Information (KYC)
- National ID (NID) number or passport details
- Photo or scanned copy of a government-issued ID
- Proof of current address (where applicable)
2.3 Usage Information
- Login time, date, and IP address
- Device and browser information
- Deposit and withdrawal history
- Game play history and betting activity
- Records of communication with customer support
2.4 Automatically Collected Information
- Data obtained from cookies and similar tracking technologies
- Information about browsing behaviour and preferences
- Device identity information (device ID, operating system)
Purpose of Information Use
Collected information is used for the following purposes:
3.1 Account Management
The information provided is used to create, verify, and manage your account. This includes confirming identity, verifying age, and maintaining account security.
3.2 Payment Processing
Financial information is used to process transactions via bKash, Nagad, Rocket, and Upay, to complete deposit and withdrawal processes, and to prevent fraudulent activity.
3.3 Service Improvement
Information is analysed to improve the user experience, develop new features, and monitor platform performance.
3.4 Legal Compliance
Information is used to comply with applicable laws, prevent fraud, fulfil anti-money laundering (AML) requirements, and ensure responsible gaming.
3.5 Communication
Your information is used to send important notices, promotional offers (if you have given consent), transaction confirmations, and to provide customer support.
Information Sharing and Disclosure
bet99z does not sell your personal information to third parties. However, information may be shared in certain circumstances:
4.1 Service Provider Partners
Only the necessary amount of information is shared with payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and game providers. These partners are obligated to maintain our privacy standards.
4.2 Legal Requirements
Information may be disclosed in accordance with court orders, lawful requests from government or regulatory authorities, or as required by applicable law.
4.3 Fraud and Abuse Prevention
Information may be shared with relevant authorities as needed to protect platform security, prevent money laundering, and counter other unlawful activities.
Cookies Policy
Cookies and similar technologies are used on the bet99z website to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the website. Without these, the platform does not work properly.
- Functional Cookies: Remember your preferences and settings, such as language selection.
- Analytics Cookies: Help monitor platform usage and improve service quality.
- Security Cookies: Used to detect fraudulent activity and ensure your account's security.
5.2 Cookie Controls
You can manage cookies by changing your browser settings. However, disabling essential cookies may prevent many platform features from working properly.
Data Security Measures
bet99z takes the highest technical and organisational measures to keep your personal information secure.
6.1 Technical Security
- All data transfers are secured using SSL (Secure Socket Layer) encryption technology
- Stored data is kept in encrypted form
- Regular security audits are conducted
- Firewalls and intrusion detection systems are used to prevent unauthorised access
6.2 Organisational Security
- Only authorised staff may access personal information
- All staff are trained in privacy protection and bound by confidentiality agreements
- Procedures for rapid response and remediation in the event of a data breach are in place
Data Retention Period
bet99z retains your personal information only for as long as necessary.
7.1 Policy for Determining Retention Periods
- Information for active accounts is retained for the entire duration the account remains open
- Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations
- Records of financial transactions are retained in accordance with applicable law
- Marketing-related information is deleted after you withdraw your consent
7.2 Data Deletion
Once legal retention obligations have expired, your information is securely deleted or anonymised so that it can no longer be linked to you in any way.
Your Rights
As a bet99z platform user, you have the following rights regarding your own information:
- Access: You have the right to know what information we hold about you and to receive a copy of it.
- Correction: You may request that your information be corrected if it is inaccurate or incomplete.
- Deletion: In certain circumstances you have the right to request deletion of your personal information, though this may not be fully possible where legal obligations apply.
- Objection to Processing: You may object at any time to the use of your information for marketing purposes.
- Data Portability: In certain cases you may request your information in a structured, machine-readable format.
- Withdrawal of Consent: Where your information is being processed on the basis of your consent, you have the right to withdraw that consent at any time.
To exercise the above rights or for any questions, contact us at [email protected] or via 24/7 live chat.
Minor Protection
bet99z strictly does not provide services to persons under the age of 21. Our platform is for adults (21+) only.
Age verification is mandatory during the registration process. If we become aware that a person under the age of 21 has created an account, we will immediately close that account and delete all associated personal information.
If you believe a minor is using our platform, please contact us.
Policy Changes
bet99z may update this privacy policy from time to time. For any significant changes, we will take the following steps:
- The updated policy will be published on the website and the "Last Updated" date at the top of the page will change
- For significant changes, a notice may be sent to the registered email address
- Continued use of the platform after changes are made will be considered as your acceptance of the new policy
We request that you review this page regularly so that you are always up to date with our privacy policy.
Contact Us
If you have any questions, concerns or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 live chat support is available — log in to the bet99z platform and click on the chat option
- Response Time: We try to respond to all privacy-related requests as quickly as possible